Your First Call With A Client

Anxious? Scared? Excited? What do you feel ahead of your first call with a client? If you’re not accustomed to talking to strangers in general, this might make you anxious and you might make mistakes while on call and maybe can’t grasp the whole thing. So the most important thing you need to do before the call is to calm down and to take a deep breath. You got this.

Today we’ll be taking a look at Lisa Martinovska’s advice for your first call with a client. If you apply these tips in your next client call, you’d surely see a positive result. Let’s check out Lisa’s tips for the first call with a client.

Word From Lisa Martinovska:

Your first call with a client” – ufff, sounds like a horror story, right? Don’t worry. You got this! 💪⁠⠀

Anxiety can make you stumble and panic, so the first and the most important step is to calm down and take a deep breath before the call even happens. 😌⁠⠀

Get prepared for the battle – Write down the questions you want to ask your client to and take notes during the call. As much as possible. You don’t want to forget what he told you, do you? ✍️⁠⠀

Something that we all should learn from The Futur is, that the client might come to you needing that new logo, but it might not solve his problem at all. 🤔⁠⠀

So always get deeper into the client’s problem and find the right solution for it. If you help him/her solve his/her business problem, they will come back to you. ❤️⁠⠀

And one more point – find a nice calm place to call from. You don’t want the client to hear a construction site instead of your questions, do you?⁠

What is your ritual before a client call? Putting on shirt, meditation, or just simply jumping straight into it?

First Call With A Client

Keep Calm And Listen

It is very easy to get anxious and stressed when you’re talking to a client for the first time. But try not to overthink and relax. All you need to do is to keep calm and listen.

Use Silence As A Technique

Yes, you don’t need to spill out all the information at once. There is nothing worse than that. Instead, calm down and don’t rush, take it easy.

Take Small Breaks

Take breaks in your speech to make sure that the client is actually listening and understanding what you are saying. And again, don’t rush.

Listen And Find What They Need

They came to you because they need your help. They want your expertise. Many times, they don’t even know what they need. They may know what they want but many times that’s not what they need. So, listen closely to their problems and try to find out what they might need.

Focus On Their Business Goals

The coolest design might not be the problem solver for your client. Try to analyze their problem correctly and try to find a solution accordingly.

Have A Quiet Place To Call From

You surely don’t want unnecessary noise when you’re talking to your client. Try to get to a quiet place to call from. This might sound basic but many of us might overlook it sometimes.